Refund Policy

1. Overview

BlueLine Commerce provides custom digital services including website development, e-commerce store setup, merchandise design, and ongoing management to police departments and law enforcement associations. Because our services involve significant custom work, refunds are handled on a case-by-case basis in accordance with the terms below and any applicable service agreement.

2. Consultation Bookings

Initial consultations are provided free of charge. There is no cost to book a consultation and therefore no refund is applicable to consultation bookings.

3. Service Retainers & Setup Fees

Setup fees and project retainers are partially refundable based on the stage of work completed at the time of cancellation:

• Before work begins (within 48 hours of payment): 100% refund of setup fees, less any transaction processing fees.
• After onboarding but before design work is delivered: 50% refund of setup fees.
• After design work has been delivered for review: No refund on setup fees. Any approved deliverables remain the property of the client.
• After launch: No refund on setup fees.

4. Monthly Management & Maintenance Fees

Monthly management fees cover ongoing services rendered during that billing period. Monthly fees are non-refundable once the billing period has begun. You may cancel ongoing monthly services at any time with 30 days written notice. You will not be charged for the billing period following receipt of your cancellation notice, provided 30 days have elapsed.

5. Merchandise & Print-on-Demand Products

Merchandise sold through department stores operated by BlueLine Commerce is fulfilled by third-party print-on-demand partners. The following policies apply:

• Defective or damaged items: Full replacement or refund at no charge. Please contact us within 14 days of delivery with a photo of the defect.
• Incorrect items received: Full replacement or refund at no charge.
• Sizing issues or buyer’s remorse: Not eligible for refund or return, as products are produced to order.
• Lost packages: We will work with the fulfillment partner to resolve. If the package cannot be located within 14 business days, a replacement will be issued.

6. Custom Design Work

Custom merchandise design work (logos, artwork, mockups) is non-refundable once designs have been approved by the client and submitted to production. Design revisions prior to approval are included in the service scope as outlined in the applicable service agreement.

7. How to Request a Refund

To request a refund, contact us within the applicable timeframe at:

Email: [email protected]
Subject Line: Refund Request — [Your Department Name]

Please include your name, organization name, order or invoice number, and a brief description of your reason for requesting a refund. We will respond within 5 business days.

8. Processing Time

Approved refunds are processed within 5–10 business days. Refunds are returned to the original payment method. Processing times may vary depending on your financial institution.

9. Modifications to This Policy

BlueLine Commerce reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact

For questions about this Refund Policy, please contact us at:

BlueLine Commerce
Email: [email protected]
Hours: Monday–Friday, 9AM–6PM EST